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Best rate guarantee

Best Rate Guarantee

We are always searching to get the best deals for you and additionally we guarantee the lowest rates. We are so confident that you won't find a better rate elsewhere that we offer a Best rate guarantee.
If you find exactly the same deal online elsewhere for less we will match the lower price. Applicable to pay in advance bookings only. Where you see Book Now! Pay Later Hotel!

the best rate guarantee is not available.
Please make sure your best rate claim meets the criteria outlined below.

Best Rate Guarantee Criteria:


	You must have a confirmed reservation with DHR.com and have access to your pre paid accommodation voucher. (Pending, On-Request, Book Now! Pay Later Hotel! and Group Reservations are not applicable)

	Your check-in date must be at least 7 days after the booking date.

	The lower rate must be found within 24 hours of the reservation having been confirmed by DHR.com.

	Room types, check-in and check-out dates, number of guests and services included in the lower rate must be the same as the booking with us.

	The lower rate should have the same cancellation policy.

	The website that offers the lower rate must offer instant online confirmation.

	The best rate refund request form must be completed and sent within 24 hours of booking with DHR.com.

Please read the detailed best rate terms & conditions below

Price Match Refund Request Form

Tracking ID:
Hotel Name:
Date of Stay:
Total of Rate Paid:
Total of Lower Rate:
Source of Lower Rate:
Your Comments:

Please complete your contact information
All fields are required in order to process your request.

First Name:
Surname:
Email Address:
Telephone :
Optional Telephone :
Security Code:	[Click to Refresh]
Enter the security code:

Click on the tick box to confirm that you have read, understood and accepted the Price Match Terms and Conditions.

Price Match Terms and Conditions:

The following Best rate guarantee criteria must be matched:

You must have a confirmed reservation with DHR.com and have access to your pre paid accommodation voucher. (Pending, On-Request, Book Now! Pay Later Hotel! and Group Reservations are not applicable).

Your check-in date must be at least 7 days after the booking date.

The lower rate must be found within 24 hours of the reservation having been confirmed by DHR.com. We offer the best rates according to the booking date, so we can only match the lower rate to the same date.

Room Types, check-in and check-out dates, number of guests, services included must be the same. I.e. if you have a booked with DHR.com a double, twin or triple room reservation, you cannot compare this rate to a single room. DHR.com has no hidden fees. Please make sure the same services, taxes and fees are included in the lower rate.

The lower rate should have the same cancellation policy.

The website that offers the lower rate must offer instant online confirmation.

To claim, you must submit the Best rate refund request form within 24 hours after making your original booking with DHR.com.

You do not have to book the accommodation on the website with the lower rates, just provide us with the details requested and we will do the rest.

We will get back to you within 72 hours.

DHR.com reserves the right to modify, change, suspend or terminate this guarantee at any time without prior notice.

Each reservation is eligible for a one time Best rate guarantee. No further claims can be made on that particular booking.


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