Discount Hotel Reservations

Discount Hotel Reservations

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You do not need to be a member to send us your complaints. However if you are not a member then you will not be able to view your past queries or send a reply.

Please click if you are not a member. We will reply to you as soon as possible.

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Please select the appropriate category and only write to us in English.

Don’t forget!
Let us have your booking tracking number, this is made up of 2 letters followed by 8 digits.
Before submitting your complaint please take a moment to check our Instant help page

http://www.dhr.com/blocks/customer_care_faq/

If you were not happy with the action that was taken by the hotel please indicate how you would have liked them to act and what you hope to see as a result of you submitting your complaint

Any complaint will be dealt with promptly but please do understand that response times do vary depending upon the hotel and nature of the query in question.
     
Name & Surname :     
E-Mail Address :     
Phone Number :     
Category :        Have not received my confirmation
  Unhappy with the service
  Hotel could not find my booking
  Checked out of hotel early
  Unhappy with the hotel
  Refund
  Problem with payment
  Technical Problem
  Any other issue
Subject :     
Do you have a reservation number ?     Yes    No
Please give us the full details of your complaint :    
What do you feel should have happened at the time? :    
     
If you have cause to submit a compliant that has occurred after your check in at the hotel then its very important that you provide us with as much information as possible. This will enable your complaint to be looked into without delay  
     
My room number at the hotel :    
Date the grievance occurred :    
Date of reporting my complaint to the hotel :    
Name and position of the person I reported my complaint to at the hotel :    
Action that was taken by the hotel :    
Security Code:     
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Enter the security code:    
     
If you have any photographic proof, please upload the file(s) :  

File Description 1:    
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File Description 2:    
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File Description 3:    
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    You can only add files in .jpg, .gif and .pdf format. The file size should not be bigger than 1 MB.
     
   
     
 
     
 
     
 


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