Any complaint relating to your hotel stay must be brought to the attention of the hotel management so that they can be given the opportunity to assist you at the time. Any complaint which cannot be resolved at the hotel must be notified to our company by electronic mail or through the preferable method of the complaints form on our website within 20 days of the check out date.

DHR.com cannot accept responsibility for any disturbance or for any facilities that may not be available at the hotel during your stay or not suited to individual tastes and preferences.

Any problem relating to your hotel stay must be brought to the attention of the hotel management so that they can be given the opportunity to assist you at the time. If a solution cannot be found please immediately contact us. We will try our best to assist. However, if you want to change to a different hotel please be aware that any change made at the last minute or while you are staying at the hotel will incur charges from the original hotel.

A situation where a stay has to be protected at an alternate hotel is only done where absolutely necessary and there is no way that the original hotel can accommodate. The reason a booking has to be moved may be due to renovations taking place at the original hotel, maintenance, overbooking or that they are closed during certain periods such as Christmas. DHR.com accepts no liability for any losses or costs that might occur as a result of relocation as this is completely beyond our control.

You should speak to the "Reservation Manager" at the hotel and give him your prepaid accommodation voucher so that the situation can be resolved straightaway. Some hotels may have the booking under the 2nd traveller name rather than the lead name of the guest. If the hotel is still unable to find your booking, you must contact us straightaway at one of the numbers given on your prepaid accommodation voucher.