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From our website you can print your invoice after the check out date and not before; it's very easy to access your invoice online at DHR.com. From the top of the home page please Login into the My Account page. You will be required to enter your e.mail address and password.
Please contact the hotel directly for their shuttle service information and rates. The hotel telephone number is printed on your pre paid accommodation voucher.
You will be charged in full at the time you make the booking. Your pre paid accommodation voucher will be sent straightaway.
If you wish to pay at the hotel please choose a hotel with the logo. For Book Now! Pay Later Hotel! bookings, the hotel will require a valid credit card to guarantee the booking in the event that you don't turn up or make a late cancellation. The hotel has the right to pre authorize your credit card and ensure that the card has sufficient funds. The hotel will determine the actual currency for charges.
While the DHR.com website was designed to give customers an easy way to shop and reserve hotel rooms online, we understand some customers prefer a more personal touch. Our call centre team will be pleased to help with your booking over the phone.
The prices you see on the DHR.com website are subject to currency fluctuations. There may be slight variations in the rates on a daily basis that will reflect any movement in the currency exchange rates. Additionally room availability comes from different providers; this may also reflect a price difference. Once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any price difference.
It is the responsibility of the person making the booking to ensure that the room type booked will be suitable for the party travelling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made.
This room type will contain one bed for 1 person only.
This room type is suitable for two adults and will contain two beds.
This room type is suitable for two adults in a room with one bed or sometimes two beds made up as one.
This room type will contain either1 large bed plus rollaway type bed or 2 Single beds plus rollaway bed for the 3rd person. USA hotels generally offer a Double room with 2 large beds for 3 persons.
This room type is for 2 adults and 1 child between the ages of 2-12. Please be informed that the hotel is within their rights to charge for the difference if the child is over the age of 12. The Childs correct age must be entered at the time of booking.
We try to ensure that the hotel provides the room type (s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or vice versa. It is always guaranteed that the room provided by the hotel will accommodate the number of guests booked.
The cancellation policy for every hotel is different and is clearly shown on the hotel information page, on the booking form and also on your pre paid accommodation voucher.
During special event periods the hotel may pass on a different cancellation policy of which you will be informed as soon as we are notified. There are some hotels that are Non refundable in which case no cancellation or amendment is possible.
Generally hotel taxes are included. For European hotels, these are included in the room rate. For hotels in the United States taxes are shown separately on the website.
There are some exceptions and some hotels, particularly in the USA do charge a resort fee which must be paid directly to the hotel. This is typically $10 to $20 a room a night. Please check with the hotel directly for this information. DHR.com is not responsible for resort fee charges and has no control over their implementation.
Other exceptions can be city taxes, stay taxes, tourist taxes or departure taxes which will be charged by the hotel at the check out time. These additional taxes are charged by the hotel directly and our company has no control over the amount or their implementation. Sometimes this information is on the pre paid voucher. Any applicable city, tourist or other tax is collected by the hotel at the time of check out.
Check in and check out times vary according to the hotel and country. Generally check in is defined as 14:00. For more specific information, we suggest you contact the hotel directly.
The email might have been recognized as Spam by your e.mail provider and sent to your junk box, so please check your junk mail box. If our e.mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e.mail and clicking on the 'not spam' or 'this is not spam' button.
It is the responsibility of the person making the booking to ensure that the e.mail address has been entered correctly. As all e.mail correspondence can be checked from the website by logging into 'My Account' page of the website. Please log in and check before contacting us.
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